FAQ's

 What forms of payment do you accept?

RAIR gladly accepts Visa, MasterCard, American Express, Discover, or regular account payments via Shopify Payments, PayPal or Apple Pay. 

 

How secure is the RAIR webstore?

The RAIR webstore is powered by shopify which provides a reliable, secure shopping cart solution. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 128 bit SSL certificates to keep order details secure.

 

Do you ship internationally?

No, we do not ship internationally at the moment.

 

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS Priority Mail and Priority Express.

 

How long does it take for items to arrive?

We take 24-48 hours to process orders. The shipping for orders normally take 2-3 business days to arrive at it's destination.

 

Do I get a tracking number?

Yes, you will receive a tracking number as soon as the shipping label is printed by us. Updates on package destination is ultimately determined by USPS post office location... in other words when it reaches certain USPS check points they usually scan and update where your package is on the USPS site.

 

Are all shoes authentic? Deadstock?

All shoes are guaranteed to be 100% authentic as well as deadstock unless otherwise noted in the listing description.

 

Can I return pre-owned shoes?

No, all pre-owned shoes are FINAL SALE!

 

How do the shoes come packaged?

All shoes will be double boxed when shipped. 

 

How can we get in contact with you?

info@rairny.com